To initiate a digital transformation, Swiss Federal Railways (SBB) gave a Samsung Galaxy smartphone to each of its 30,000 employees working across 140 job functions. Each phone was configured with Knox Configure, with more than 80 company apps installed on boxed devices.
Today, SBB workers use devices to report issues that could otherwise cause delays and update passengers on SBB news and schedules. As a result, SBB cut device staging time in half, simplified user support, and keeps their workforce more productive.
Mobilizing a workforce of 30,000 with company-owned mobile devices required considerable effort:
“Each device might take 40 minutes to stage and configure, since there was a lot of manual work required,” said Davis Kohler, Mobile Solution Engineer at SBB. “Fifteen of us had to work all day on setup—including opening the boxes and downloading the apps.”
SBB wanted faster device staging, more consistent deployment, and more effective remote support. SBB also wanted to keep the user experience uncomplicated.
The company chose Knox Configure, a cloud-based service that allows businesses to remotely configure a large number of Samsung devices and tailor them to specific business needs out of the box. The dynamic push-update feature also enables organizations to keep corporate apps and settings up-to-date once devices are configured and in use.
With Knox Configure, all our staging can now be done automatically, within one console and one configuration.
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