Accidental damage is considered to be any unforeseen or unintentional physical damage that occurs due to handling errors, liquid or external events at a defined place and time, which stops the product from working normally, meaning its usability or safety is affected. If a customer’s accidental damage claim is accepted, we will either authorize a repair or arrange a replacement.

In addition to electrical and mechanical breakdowns or malfunctions covered by the manufacturer’s warranty, your devices are also covered by Accidental Damage from Handling plans and/or Extended Warranty plans:

• Accidental Damage from Handling plans provide repair/replacement services for all possible types of damage for the service duration period.
• Extended Warranty plans provide longer support for the business device life cycle after the basic warranty expires. This warranty generally provides coverage up to three years, but coverage may be available for up to five years for select countries.

You can buy Samsung Care+ for Business from your local resellers. Give your new devices extended coverage from day one.