Samsung Enterprise
Technical Support

Premium technical support for enterprises provided by Samsung's mobility experts

Keep your mobile workforce running efficiently and seamlessly with dedicated Samsung account manager at your service. Providing end-to-end support coverage across devices, operating systems, and solutions all direct from Samsung.

[Image] Dedicated and tailored support

Dedicated and tailored support

Dedicated Support Account Managers for your every need

  • A trusted advisor assigned as your contact within Samsung from the get-go.
  • In-depth technical training for your IT teams.
  • Dedicated and customized periodic reports and updates, including:
    • Regular reviews on issue resolution analysis and product updates.
    • Timely notifications for urgent security updates.
[Image] Direct and integrated technical support

Direct and integrated technical support

Enjoy peace of mind with end-to-end coverage across Samsung hardware, OS, and solutions

  • Get direct support from an experienced team of Samsung mobility experts and engineers across various fields.
  • On-site technical support on highest severity issues (not available in North America regions).
[Image] Priority early access

Priority early access

Gain direct, early access to upcoming programmes and version testing

  • Get insider access to beta OS upgrades.
  • Opportunities to test Knox solutions before official updates or releases.
  • Visibility on product roadmap information for new updates and releases.

Support offerings

Samsung has designed two levels of support so you can choose the one that fits your organization best.


Mobility expertise on demand

Direct access to our own internal team of experts via phone, email and portal.


Proactive account management

The Support Account Manager (SAM) is a dedicated resource who serves as an extension of your team. The SAM is responsible for issue triage, all reporting, and escalations with Samsung’s support and engineering organization.



Direct access to expert engineers

Our experts are ready to conduct proactive assessments, provide reliable support and handle escalations of various sorts/degrees.

Available Available

Operation hours

Business hours

24/7 for urgent issues

Initial response time for urgent issues

-EMEA (Europe, Middle East, Africa) and Asia – email/portal/phone
-North America – phone

2 hours for urgent issues

80% within 90 seconds

1 hour for urgent issues

90% within 90 seconds

Samsung mobile vulnerability bulletin service

New vulnerabilities to security and performance are discovered daily. This service provides regular reports with information on those affecting our solutions, along with remediation steps being taken.

Available Available

Support Account Manager (SAM)

You are assigned a dedicated Support Account Manager (SAM), who is your trusted advisor and advocate within Samsung. This person works closely with the entire technical support organization to ensure critical cases are properly prioritized

Not Available Available

Beta program

Privileged and unique access to various Samsung beta programs.

Not Available Available

Technical training (EMEA and Asia)

Online and on-site tech training

Online training only Available

On-site tech support (EMEA and Asia)

On-site technical support will be provided by a Samsung technical engineer. This service is limited to severity 1 technical issues only.

Not Available Available

Device exchange/repair (US only)

Advanced replacement device will be sent to you the next business day in order to minimize business downtime.

Optional Optional


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Get started

Contact sales

Talk to one of our sales experts to learn more about Samsung Enterprise Technical Support


Buy from a Reseller

Purchase an annual license for Samsung Enterprise Technical Support from your local Knox reseller

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