Samsung opens new B2B solution call center in Latin America

Samsung Knox News
September 1, 2019

Samsung has announced the opening of a new call center based in Latin America to serve the region’s growing number of B2B customers.

These offices, scheduled to open on Aug. 26th in São Paulo, Brazil and Mexico City, Mexico, will serve Spanish and Portuguese-speaking customers looking for phone assistance with B2B solutions such as Knox Manage, Knox Configure, Knox Platform for Enterprise, Knox E-FOTA, and Knox Mobile Enrollment.

This new support center will also assist enterprise mobility customers who have pre-sales questions about these B2B solutions by connecting them with the right sales teams.

The new Latin American call center will be open during business hours, and will provide additional and enhanced support to Samsung’s existing ticket-based support.

Samsung B2B customers in Latin America can call the numbers below for support:

Argentina, Paraguay, Uruguay

810 555 7267

 08:00 ~ 18:00

Brazil

3003 0000

 08:00 ~ 18:00

Chile, Bolivia*

800 387 300

 08:00 ~ 18:00

Colombia

1 800 011 8418

 08:00 ~ 18:00

Costa Rica

0 800 507 7378

 08:00 ~ 18:00

Ecuador

1 800 007 378

 08:00 ~ 18:00

El Salvador

800 6225

 08:00 ~ 18:00

Guatemala

1 800 299 0026

 08:00 ~ 18:00

Honduras

1 800 2791 9267

 08:00 ~ 18:00

Jamaica*

1 800 234 7267

 08:00 ~ 18:00

Mexico

1 800 148 8747

 08:00 ~ 18:00

Panama

800 7378

 08:00 ~ 18:00

Peru

1 800 777 08

 08:00 ~ 18:00

Puerto Rico*

1 888 823 7378

 08:00 ~ 18:00

Venezuela*

0 800 100 5311

 08:00 ~ 18:00

 

*Centers in Chile, Bolivia, Jamaica, Puerto Rico, Venezuela will open in September. 

Samsung’s B2B solution business is rapidly growing, and our top priority is to provide our customers with world-class support to meet their business goals. The Latin American office is the first of a few planned support center expansions. Samsung will also be opening B2B solution call centers in Europe and Asia in early 2020.

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