Headquartered in Karur in Tamil Nadu, India, Karur Vysya Bank is a 100-year-old financial institution that primarily operates in treasury, corporate/wholesale banking and retail banking segments. One of India’s leading banks, KV Bank has nearly 800 branches serving millions of customers across the country.
Karur Vysya Bank was ready to go digital for its products and processes and lay the groundwork for new banking initiatives.
Traditional practices were showing their age. Opening new accounts at Karur Vysya Bank, for example, required a great deal of manual work and paper processes. The bank also lacked access to a central database to authenticate customer identities when processing loans.
As part of its digital transformation journey, the bank wanted to digitally onboard customers and verify loan applicants at any location. The initiative would lay important groundwork to attract younger, tech-savvy customers who choose banking partners partly based on convenience:
Before it could add mobile devices, however, the bank needed to be able to securely distribute digital applications—India’s central banking institution—regulates the fast-growing Indian financial-services industry and has tightened cybersecurity guidelines. For example, it now requires two-factor authentication on mobile devices used by banks, a requirement that Karur Vysya Bank could not easily meet with its older infrastructure.
Karur Vysya Bank understood the value of moving to the powerful Samsung Knox Manage device-management solution, which offers multiple capabilities to manage devices and device usage remotely.
Consistent device deployment
Easy app distribution and updates
Ability to control device usage
“This is a time of opportunity,” says Shri S. Sekar, general manager (IT) of Karur Vysya Bank. “Cloud-based services from Samsung help us reshape our ability to conduct business. We are now able to easily to control and secure new devices to speed everyday processes.”
With the Samsung solution, Karur Vysya Bank was able to offer its employees devices with up-to-date banking applications and security.
Cloud-based services from Samsung help us reshape our ability to conduct business. We are now able to easily control and secure the new devices to speed everyday processes.
Now that Karur Vysya Bank has deployed its modern digital solution with the help of Samsung’s powerful Knox Manage, the bank can deliver a rich customer experience and enable customer growth. The bank has realized multiple benefits as it continues the process of digital transformation:
Bank employees now spend less time on routine paperwork and more time meeting specific customer needs and advancing Karur Vysya Bank’s business goals. For instance, it the bank formerly needed up to two days to process a loan application. Now that can be achieved in as little as 30 minutes.
The bank’s customers now receive faster, more personalized service and have their financial needs met more quickly.
Karur Vysya Bank is now able to more easily meet banking requirements for two-factor authentication of employees. In addition, the bank’s mobile devices are secured against unauthorized use, and better protected against loss or theft.
Eliminating paperwork and speeding customer transactions means the bank not only saves money, it earns more as well.
Karur Vysya Bank and Samsung are continuing their collaboration. They are discussing future technology initiatives that can be best used by the bank on its digital transformation journey.
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