Postal service company speeds delivery, reduces cost with Knox Manage

Kazpost is the national postal service of Kazakhstan. After the online shopping trends doubled their activity in 2015, Kazpost IT purchased smartphones and built mobile apps that allowed postal workers to quickly scan package barcodes and confirm deliveries. But they discovered configuring and managing these phones was a challenge. The company chose Knox Manage to simplify their device configuration and management.
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About the company
  • Industry: Government
  • Company size: Large
  • Location: Kazakhstan

Kazpost JSC is the national postal service of Kazakhstan, with more than 22,000 employees providing postal communication and financial services in the country and internationally. The company was founded in 1993 and is based in Astana, Kazakhstan.


Unmanaged phones increase IT costs, security risks and hamper productivity

Kazpost, the national postal service of Kazakhstan, wanted to move from paper to more efficient, digital processes to improve mail delivery and cut costs. The workers received smartphones to access company applications in the field, but this brought new challenges that hurt productivity: lengthy installation and configuration processes, inability to locate and lock lost devices, and excessive personal use of phones.


Knox Manage improves and simplifies device management

Kazpost deployed an end-to-end Samsung solution, which included the Samsung Knox Manage enterprise mobility management (EMM) solution and Samsung Galaxy phones. Knox Manage provides a central console so that IT can deliver application updates and changes remotely and simultaneously, monitor and track devices, plus restrict device use.

Mobile apps were one of our best solutions for mail and package delivery. We needed a way to update remotely and control the phones to save everyone time and minimize our risks.

-Bakhtiyar Mukhametkaliyev, Executive director for IT-infrastructure, Kazpost JSC
  • Cost savings from improved phone management and digitization

    Kazpost is realizing significant annual savings now that IT no longer spends hours configuring phones and updating applications. Eliminating paper and manual processes in the mail delivery process results in more savings. Kazpost is minimizing device replacement costs with the ability to locate and recover lost or stolen devices.

  • Always updated and secure devices

    By using Knox Manage cloud-based services to update and manage the devices, IT delivers standardized installations and configurations. All users receive application updates and patches as soon as they are available. And thanks to the ability to quickly locate and wipe a lost device, the risk of data loss and theft is much lower.

  • More productive workers and faster delivery

    Since implementing the Samsung solution, Kazpost has cut delivery time in half for most deliveries, from 1.5 or 2 days to 1 day. The ability to monitor workers’ locations helps Kazpost track and measure worker productivity. Electronically documenting and tracking deliveries eliminates laborious paper forms. And with Knox Manage’s device restriction features, managers can prevent workers downloading unwanted apps that distract workers and waste battery life.

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