Imdaad LLC is owned by Investment Corporation of Dubai and is comprised of a group of companies which provide integrated and sustainable facilities management services. Established in 2007, Imdaad provides integrated, sustainable facilities management services with site offices and branches across the UAE, including Abu Dhabi.
Imdaad offers waste-management services with a fleet of 2,000 trucks. The company provides integrated, sustainable facilities management services with site offices and branches across the UAE.
Managers determine driver routes and until recently, printed maps and instructions each day for Imdaad drivers. Paper maps made it difficult to calculate the quickest, most efficient routes. That meant drivers were not always able to finish their routes on time.
To improve its operational efficiency and customer service, Imdaad wanted to move to digital maps and provide drivers more flexible tools. Managers believed that using a mobile device such as a tablet would make drivers more productive, but wanted to ensure drivers used the tablets only for work. They also wanted the ability to track the tablets if they were lost or misplaced.
Imdaad was using its own fleet management application, SAHAL, in one subsidiary, and wanted a solution it could use across all operations.
Imdaad engaged Samsung with the goal of using Samsung devices and its industry-leading device-management solutions to help transition smoothly to a new technology.
Working with Samsung, Imdaad abandoned paper maps and went fully digital. It deployed hundreds of Samsung Galaxy devices with custom truck-routing software—developed by Imdaad—to all of its Dubai drivers.
The new solution includes features that help Imdaad better manage its waste-pickup system. For one thing, device enrollment in the Imdaad system is automated. Once drivers open the box and turn on their devices, Imdaad uses Knox Mobile Enrollment—the free Samsung tool for enrolling multiple devices to an enterprise mobile management (EMM) system—to match devices to the correct policies based on the assigned profile.
Imdaad uses Knox Manage, an easy-to-use EMM solution that’s part of the Knox portfolio. Knox Manage automatically downloads Imdaad’s route map app based on the device profile. Using both Knox Mobile Enrollment and Knox Manage, devices remain managed by Imdaad IT staff at all times, even after a malicious factory reset.
Each tablet is refreshed daily with new route information and shows drivers the most efficient routes to take. With the devices in hand, drivers now have accurate route information at all times. Managers and supervisors also use tablets to see how drivers are progressing on their routes.
Imdaad also actively uses Knox Manage features to control and manage device use.
Finally, Knox Manage’s Remote Support tool helps the company support remote users immediately. The feature provides full access to the devices, as if the IT administrators were using the devices themselves. It helps IT easily troubleshoot any app and tablet issues.
Devices always are up-to-date and secure, and IT administrators now solve device problems remotely, keeping drivers and devices operating in the field.