Our client is a non-profit hospital network based in the US, with a team of roving healthcare workers who visit patients at their home.
When a non-profit hospital network discovered home health workers were using their work tablets as personal devices — unintentionally putting patient data at risk in the process — IT leaders realized they needed a better mobile security strategy. Additionally, devices were frequently being stolen from care providers’ cars, so technicians required the ability to remotely wipe information. For everyday operations, they needed a faster way to recycle devices between users. Technicians were driving up to six hours to the data center every time something needed to change hands, and then completing a lengthy reset process.
To strengthen their security strategy, the network deployed more than 700 Samsung Galaxy tablets paired with Knox Configure to their home health workers. Samsung Knox, a defense-grade, security platform built from the chip up, keeps the tablets secure while allowing systems administrators to customize device look and feel, remove bloatware and more — essentially putting devices into a single-purpose kiosk mode. All this can be done remotely and automatically using APIs, eliminating the need for IT technicians to manually reset and restore each device, or even touch the devices after the initial setup.
We originally thought about switching to iOS, because iOS was easier for us to manage and maintain with Apple Depth, but our home health application only supports Android. That’s when we found out that Samsung had Knox Configure, and I was seriously overjoyed to find out Configure is just like Apple Depth but on steroids.
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