Cervecería Nacional is the largest beverage company in Panama with around 5,000 employees. The company was officially formed in 1939, when three Panamanian breweries decided to join together. The company has local brands of beer, soft drinks, malt and bottled water and operates through two production plants, 10 distribution centers, and a corporate center.
Cervecería Nacional began working toward an ambitious technological transformation a few years ago to remain competitive and address customer needs throughout the country. The company wanted to improve field operations by collecting and sharing up-to-date information for sales, customer service, and inventory control.
They deployed a new mobile app to support onsite sales and manage inventories at vending machines and warehouse with Samsung phones.
The app helped with operations, but presented a new problem. Providing broader operational access to unprotected, uncontrolled devices and data represented too much liability. Cervecería risked losing valuable business data if phones were lost or stolen. Also, the mobile solution was costing more than expected. Sellers were exceeding data usage caps, which automatically reduced mobile data speed. Because sluggish data speed affected their ability to work, sellers then contacted IT. Support tickets piled up.
The company quickly realized it needed to control data consumption and reduce the volume of support tickets. Executives also wanted to monitor employees’ geographical location to keep workers safe and collect operational data, including updated inventory numbers based on onsite sales. Most of all, Cervecería needed the ability to prevent unauthorized access if the phones were lost or stolen.
The company decided to implement Knox Manage, a complete enterprise mobility management (EMM) solution that provides additional layers of control. The Samsung phones are built on the Samsung Knox platform, which protects each device and its data while in use. With Knox Manage, Cervecería adds the ability to monitor and manage devices in the field and secure corporate data.
Knox Manage makes it easy for IT to track devices from a cloud-based console. As soon as a phone is reported missing, the company can quickly locate the device, lock it, remotely wipe the device, or restrict its use. The same tracking feature also helps locate employees when needed, for safety reasons or to ensure that workers are meeting their schedules.
IT can better manage how field workers use phones to minimize personal use and resulting data overages. With Knox Manage, IT remotely sets limits for mobile data and restricts which apps workers can install and which domains users can access. The team also set and enforce policies to prevent users from tethering additional devices to the company phone to use its data or removing the SIM card to go offline.
The company also was able to simplify device configuration and management. Instead of manually updating phones, IT can remotely install applications, change security and other settings, and troubleshoot user issues, all from the cloud-based console. To get locked-down phones into the hands of field workers fast, the company uses Samsung Knox Mobile Enrollment to link all devices to the EMM policies, even after a factory reset.
This allows Cervecería to deploy ready-to-use devices and is especially beneficial when the company needs to hand off a device from one user to another.
“We need equipment able to withstand a certain level of abuse and Samsung does it quite well,” says David Strang, technology operations manager at Cervecería. “This platform brings value to the company and confidence to our customers. It is important to emphasize the exceptional support we received from Samsung.”
Our partnership with Samsung has made a substantial difference in our ability to support sales at customer locations and manage inventory in real time.