Partner solution

Midassoft ezMobile

ezMobile is a very fast and highly secure remote support application.

Solution info
Solution category: Remote Control/Customer Support
Supported device types: Smartphone, Tablet
Sales region: Korea, USA, Japan

Solution overview

ezMobile is a very fast and highly secure remote support application. ezMobile installed on a user’s smartphone is connected to an agent's PC application, enabling the smartphone to be controlled by the agent. Agents can then help with problems such as web or app issues in near real time. When you have ezMobile, you have various supporting services through remote support.

Key features

ezMobile is a very fast and highly secure remote support application.

1. Screen control- Agent is able to help customers by controlling the smartphone screen in near real time.
2. Live chat- Agents are able to text in near real time with customers.
3. Drawing- Agents are able to draw with drawing tools on the smartphone screen.
4. Access code- Consists of a 6-digit random code shared between customer and agent.- Helps to ensure customers only allow access to the specified agent.
5. Simplified access and user interface

Samsung differentiators

  1. As if it's stayed always with customers, it is able to give to remote support.
  2. Very easy and Very useful remote support functions.
  3. Optimized Mobile environment.
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