December 1, 2020

Introducing Samsung’s unified service portal

Samsung Knox Team

Knox Mobile Enrollment (KME) streamlines the initial setup and enrollment of corporate-owned devices. On the other hand, Knox Configure (KC) empowers enterprises to customize and automate the configuration of Samsung devices purchased from authorized Samsung resellers. What happens when you bring these two exemplary services together? You get a simplified yet powerful experience that makes the lives of IT admins that much easier.

Starting with the KCS 1.37 release on December 9th, 2020, customers who are using both KME and KC can now log in to one portal to get automatic access to the other service. This combined view gives you a single-pane of glass experience, helping you manage your device fleet with minimum fuss and maximum efficiency.

Samsung’s new Knox admin portal brings you the same top-notch product quality, with a lot more cohesive user experience.

Here are some of the important elements of Samsung’s new unified admin portal.


Seamlessly switch between services

For users who are enrolled in KC and KME, the left hand accordion view allows you to quickly switch between KC and KME views. This new accordion view gives you a high level overview of the features available to you in each service and enables you to quickly navigate to the appropriate screen.

To use the accordion view and switch between each service’s screens: Click the appropriate service name. This opens the appropriate feature list, while collapsing the currently open list.


Easily add an additional service

If you are currently using just KC or KME, you can easily add the other additional service from inside the Knox admin portal. 

To add an additional service: In the top right corner, click your profile name > Manage Services > click and select the check box for the service you want to add.

NOTE – Once you add a service to your account, you cannot remove it or make further changes to it using this screen. You should contact Samsung Knox Support for assistance. 


Customize your landing page

You can also set the initial landing page view to either KC or KME. Once you update your preferences and successfully log in, your chosen page opens. The default view is set to KME.

To change the default view: In the top right corner, click your profile name > Manage Preferences > click Default Service.


Make your voice heard

The new Knox admin portal features a centralized area for support that lets you get answers to your frequently asked questions, get support from our expert Knox customer service representatives, and send in your feedback that is then directly routed to the appropriate Samsung team.

USP feedback screen

What next?

The Knox admin portal, featuring a combined view of KC and KME is just the first step towards a deeper integration of our Knox and business services, with more to come. This update is slated for release with the KCS 1.37 release on December 9th, 2020.


Learn more

Learn more about the Knox Platform for Enterprise: Browse the Knox White PaperWhitepaper Read the KME Admin Guide: Check the Knox Mobile Enrollment Admin GuideAdmin Guide Admin Guide Read the KC Admin Guide: Check the Knox Configure Admin GuideAdmin Guide

[Icon] close

Get the right solution for your business

Join 25,000+ organizations around the world.

[Icon] suitcase
Are you a reseller or solution partner?

Get access to the Knox Partner Program for helpful partner tools, such as the Knox Deployment Program portal, Knox MSP portal, partner SDKs, and more.

[Icon] info
Unified Endpoint Management
Knox Suite
Rebranding and customization
Knox Configure
Fraud and theft protection
Knox Guard
Device protection plan
Samsung Care + for Business
Other products & services

Get started with

[Image] Knox Suite

All-in-one solution bundle for enterprise mobility.

[Icon] Check mark

Join us and get a 90-day free trial for Knox Suite and other Knox products. *Approval required

[Icon] Check mark

A complete set of tools to secure, deploy, manage, and analyze your enterprise's corporate mobile devices.

[Icon] Check mark

Try powerful features bundled with Knox Suite, such as Knox Remote Support.

Knox Suite include:

[Icon] Knox Platform for Enterprise Knox Platform for Enterprise
[Icon] Knox E-FOTA Knox E-FOTA
[Icon] Knox Mobile Enrollment Knox Mobile Enrollment
[Icon] Knox Asset Intelligence Knox Asset Intelligence
[Icon] knox manage Knox Manage
[Icon] knox capture Knox Capture

Get started with

[Image] Knox Configure Logo

Remotely configure Samsung devices in bulk and tailor them to specific needs, right out of the box.

[Icon] Check mark

After approval, you can try both the:

  • Setup edition — designed for a one-time deployment
  • Dynamic edition — deploy and update policies as many times without a factory reset.
[Icon] Check mark

Try either the Setup edition or Dynamic edition of Knox Configure on up to 30 devices.

[Icon] Check mark

Get a free Knox Suite trial upon approval to try our UEM.

Get started with

[Icon] Knox Guard Logo

Remotely control Samsung devices to reduce financial risks and protect assets.

[Icon] Check mark

After you get approved, generate your free trial license for 90 days.


Try all the features of Knox Guard on up to 30 devices, including SIM control and device locking.

[Icon] Check mark

Get a free Knox Suite trial upon approval to try our UEM.

Get started with

[Image] Samsung Care Plus For Business Logo

Protect your business devices against accidental damage and mechanical breakdowns.

[Icon] Check mark

Are you already a Samsung Care+ for Business customer? Create an account and access the Samsung Care+ for Business console.

[Icon] Check mark

Contact the Samsung sales team and get peace of mind for your devices.

Other products & services

[Image] Others logo
[Icon] Check mark

Samsung offers additional solutions to serve the unique needs of your business. Talk to a Samsung expert today.

Back to top