Introducing Knox Suite

Samsung Knox Team
Abril 29, 2020

We’re pleased to announce Knox Suite, Samsung’s new offering for businesses that bundles four of our leading mobile enterprise solutions — Knox Manage, Knox Platform for Enterprise, Knox Mobile Enrollment, and Knox E-FOTA — into a single purchase with one license key.

The products in the suite are market-proven and are designed to give businesses advanced management, end-to-end security, and strong flexibility to secure, deploy, and manage devices throughout their lifecycle:

Knox Platform for Enterprise enables IT admins to safeguard data at both the hardware and software level, removing the risk of being compromised on Samsung devices.

Knox Mobile Enrollment allows IT admins to bulk enroll devices into their enterprise, without the need for IMEI management and verification.

Knox Manage is our simple and lightweight EMM for IT admins to monitor and manage devices, and secure corporate data across multiple operating systems.

Knox E-FOTA allows organizations to remotely control firmware versions on mobile devices without end-user interaction.

Combining these products into one purchase provides organizations with better value through a more affordable price point, simplified license management, and a seamless user experience with onboarding and managing devices between Knox consoles.

Try Knox Suite for free for 90 days to see if it’s the right fit for your business, or purchase a Knox Suite license key now.

Download our Admin guide for a deep dive of Knox Suite. And read our list of frequently asked questions below to better understand this new offering.

 

Knox dashboard changes

We’ve redesigned the Knox dashboard from the ground up with our users in mind. The new design allows for clearer navigation, streamlined menus, and the flexibility to add to our growing Knox lineup. All the Knox dashboard features you know and love are still present, we have reorganized them to group similar features together.

  1. We’ve simplified the left menu for easier navigation. The “Manage account,” “Submit/ View support tickets,” “Contact us,” and “Service status” tabs can now be accessed via the ‘Support’ tab.
  2. We’ve moved Knox Suite to the top of our dashboard for better visibility. The solutions in Knox Suite can also be accessed individually from here.
  3. We have removed branding for individual Knox solutions.

 

We encourage Knox customers to explore the new dashboard, and to share their questions or feedback with our team. 

 

FAQs

Q: Is Knox Suite a new solution?

A: Knox Suite is a new consolidated business offering from Samsung, but not a new solution. It includes four popular Knox enterprise solutions — Knox ManageKnox Platform for EnterpriseKnox Mobile Enrollment, and Knox E-FOTA — all available to use as one purchase under one license key.

Q: Can I try Knox Suite before buying it?

A: Yes, you can! Like all our business solutions, Samsung offers you a full-feature 90-day trial of Knox Suite so you can see how powerful and easy it is to use.

Q: Can I still try and purchase the solutions in Knox Suite individually?

A: Yes, customers will still be able to get free trials for and purchase Knox Manage, Knox Platform for Enterprise, Knox Mobile Enrollment, and Knox E-FOTA from SamsungKnox.com.

Q: I have already purchased one of the solutions available in Knox Suite. Can I upgrade to Knox Suite?

A: If you had previously purchased Knox Manage, you can purchase Knox Suite and replace your existing Knox Manage license key with a new Knox Suite license key within the Knox Manage tenant.

If you had previously purchased Knox E-FOTA, either the ‘on MDM’ or ‘Advanced’ edition, you will have to migrate your devices to Knox Suite. This means you will have to stop using your existing E-FOTA version and move to Knox E-FOTA One included in the Knox Suite.

Q: How do I use the one license key from Knox Suite in different Knox consoles? 
A: The Knox Suite license key can be used in both the Knox Manage and Knox E-FOTA consoles. If an IT admin enrolls a device with the same IMEI in both consoles, only one license count will be deducted.

Q: Does Knox Suite give me additional features I couldn’t get in single Samsung products?

A: Some premium features of Knox Platform for Enterprise will be available with the Knox Suite key in the Knox Manage console via the Knox Service Plugin. This includes DeX, Advanced restriction features, device customization controls, Work profile configuration, Enterprise billing, and Secure Browser. More premium features will be available shortly.

 

If you have more questions about Knox Suite, we’d love to hear from you. Please contact our sales teams to see how we can help address your organization’s needs.

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