As IT devices are primarily used by enterprise customers, a number of solutions and services for specific corporate use cases are also being introduced to the B2B market. As productivity and security are the core focus area for mobile devices, those solutions and services are getting essential parts of IT infrastructures.
This includes not just simple email or messenger apps for communication, but lots of security and management apps that require significant management effort by IT managers or owners of small/medium businesses. But the increased number of solutions creates bigger challenges for businesses that don't have enough expertise and resources on hand.
To address these issues, companies often rely on external Managed Service Providers for their solutions and services. Samsung has been expanding its Knox Managed Service Provider (MSP) Program to provide a single pane of glass for our providers to offer an array of Knox cloud services.
As Samsung Knox covers the enterprise mobile life cycle via a number of solutions, Managed Service Providers can suggest the right Knox solutions to their customers.
If a customer needs help with staging and kitting their devices for their field workers, Knox Mobile Enrollment and/or Knox Configure can help an MSP preset devices on their behalf before delivering the devices.
And if a customer is concerned about technical issues caused by an OS update, an MSP can help the customer control the OS version via Knox E-FOTA, without the need for any customer involvement.
With a recent update, the Knox Managed Service Program now provides controllability of Knox Manage, which means the MSP can fully handle a customer’s device life cycle with Samsung’s Knox Suite package.
Knox Suite is bundled with Knox Mobile Enrollment, Knox Manage, Knox E-FOTA, Knox Platform for Enterprise and Knox Asset Intelligence (coming 2022).
For flexible license management, an MSP can use a license* for sharing with multiple fully managed customers (no access). At present, available services for license sharing include Knox Suite, Knox Manage, Knox E-FOTA and Knox Configure.
If a customer has Enterprise Edition devices, having a Managed Service by Knox solution experts is one of the best options for a secured and productive IT environment, as 1 year of Knox Suite license comes bundled with it.
If you are a Managed Service Provider, please visit the Knox MSP portal to create new service business opportunities for your customers.
And if you are a customer who needs optimized managed services for your Samsung Galaxy devices and Knox solutions, please contact your Samsung representatives, or find a Knox reseller in your region for further communication.