À propos de l'entreprise
- Industrie: Government
- Taille de l'entreprise: Medium
- Emplacement: United Kingdom
West Midlands Police (WMP) is the second-largest territorial police force in England and Wales, serving more than 3 million people across a large and complex urban area. With over 14,000 officers and staff, WMP operates in high-pressure situations where access to reliable, real-time information is essential for keeping officers effective and the public safe.
Solutions Knox utilisées
Knox Suite Knox Mobile Enrollment Knox E-FOTA Knox Asset Intelligence Knox Configure Knox Remote SupportCHALLENGE
Scaling a growing mobile ecosystem
WMP began its mobility journey in 2016, initially selecting Samsung Galaxy devices based on stronger user preference and existing in-house capabilities. Over time, as mobile usage expanded across the WMP, new challenges began to surface.
What started as a promising mobile rollout became increasingly difficult to manage at scale. Device setup remained time-intensive, taking up to three hours per device, while limited visibility made it difficult for IT teams to identify and resolve issues before they impacted officers in the field.
At the same time, maintaining consistency across thousands of devices proved complex, and gaps in control raised concerns around security and performance.
SOLUTION
Streamlined deployment and centralized control across the entire fleet
As their mobility strategy evolved, WMP expanded from using Samsung devices to adopting Knox Suite - Enterprise Plan as a unified approach to managing more than 8,500 devices.
This shift allowed IT teams to take a more proactive role in managing performance, security, and consistency across the entire fleet. Two capabilities in particular—firmware management with Knox E-FOTA and advanced device configuration with Knox Service Plugin—became central to daily operations.
- Knox Mobile Enrollment reduced setup time from up to three hours to under 15 minutes, dramatically improving deployment at scale.
- Knox E-FOTA enabled centralized firmware control, allowing OT teams to maintain a consistent OS version across all devices and schedule updates with minimal disruption.
- Knox Service Plugin provided granular, policy-based control over device features—allowing useful capabilities like Bluetooth audio while restricting unnecessary functions such as file transfer.
- Knox Asset Intelligence gave IT teams deeper visibility into device performance, helping them identify issues like app slowdowns and resolve them faster.
- Knox Remote Support and Knox Capture helped minimize downtime by enabling remote troubleshooting and streamlining everyday tasks, such as barcode scanning.
Together, these tools replaced manual processes and fragmented controls with a more consistent, flexible system—one that could adapt to the needs of both IT teams and frontline officers.
It’s not just a supplier customer relationship; it’s a true partnership where Samsung supports us well, going beyond just selling consumer electronics.
RESULTS
Service desk trends tell the clearest story. Previously, around 80% of tickets were complaints about faults. Today, 70-80% are requests for new features or devices, reflecting a more stable and trusted mobile environment.
With more reliable devices and better control, officers can stay in the field longer and complete more tasks on the spot. Around 100,000 forms are now processed each month digitally, replacing manual workflows that once required paper, re-entry, and additional handling.
New capabilities have also expanded what officers can do in real time. Biometric peripherals, such as fingerprint scanners, allow officers to identify individuals at the roadside and run national database checks—reducing the need to return to base and improving overall responsiveness.
At the same time, stronger security and device controls help ensure that sensitive data remains protected, even in cases of device compromise. As a result, WMP spends less time fighting technology and more time in the field—where it matters most.
Pack de solutions de mobilité tout-en-un pour les entreprises
Inscription EMM automatisée
Ajoutez simultanément des milliers d'appareils Samsung à votre MDM/EMM, sans avoir à inscrire manuellement chacun d'entre eux.
Contrôle polyvalent des versions des systèmes d'exploitation
Un service FOTA (Firmware-Over-The-Air) pour contrôler à distance les versions Android sur les appareils Samsung déployés.
Personnalisation rapide et aisée des appareils
Configurez à distance un grand nombre d'appareils et personnalisez-les en fonction de vos besoins spécifiques.
Notre équipe de vente Knox est à votre disposition pour vous aider à relever vos principaux défis. Veuillez fournir vos coordonnées pour discuter de votre projet avec notre équipe de vente.
Si vous êtes déjà client et que vous avez besoin d'assistance technique, veuillez vous rendre sur notre page de documentation ou vous connecter à votre compte afin de soumettre un dossier d'assistance.
