How Knox Asset Intelligence helps IT managers control mobile asset problems

Samsung Knox Team
Agosto 31, 2021

When purchasing corporate devices for employees, one big question for the IT team and asset managers is how they can successfully utilize the assets while minimizing any negative impact on the business.

As a provider for both devices and solutions, Samsung was faced with the same question and requirements when it came to building a tool for managing mobile assets better. And then we found an answer.

Here we have a virtual case study from James, an IT manager working in the retail sector at a company called “Good Depot”. Continue reading to find out how he was able to use Samsung's Knox Asset Intelligence tool to gain peace of mind.

Meet James. James works as an IT manager at Good Depot – a nationwide retail business with thousands of employees, working at stores and warehouses across the country. And most of them are utilizing company-owned smartphones and tablets at their workplaces.

 

The mobility problems

During multiple years of managing company devices, James came across various problems he hadn't expected at all. Batteries would drain faster than expected. Apps would crash from time to time causing employees to lose their work, but they wouldn't always bother to report that it had happened – making it difficult for James to track down and tackle any issues.

 

Solved with Knox Asset Intelligence

James discussed this matter with his usual counterpart at Samsung – a mobile solution expert – and that's when Knox Asset Intelligence was introduced as an answer to the problem.

Knox Asset Intelligence, a brand-new solution from Samsung, features a dashboard that provides an overview of battery usage for each app. This makes it easy to pinpoint which apps are causing the battery to drain on a device. James could then disable the app immediately, ensuring Good Depot's work devices were no longer losing uptime from non-optimized apps.

There's also the application status dashboard, which provides error reports for apps with an unusual status. James and his IT team can now check the status of an app at a glance and update them as needed.

Information related to a device's battery, app or location status can be easily accessed from a single, unified web console alongside other Knox solutions.

And to top it off, no additional payment was needed to use Knox Asset Intelligence. James and Good Depot were already using Knox Suite – an all-in-one solution bundle that comes free for 1 year with Samsung Galaxy Enterprise Edition devices. This meant that all James had to do was log in to SamsungKnox.com to start analyzing.

 

To see how James used the Knox Asset Intelligence console in detail, visit the links below:

Getting started with Knox Asset Intelligence Video Knox Asset Intelligence product pageKnox Asset Intelligence admin guideAdmin Guide

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