Partner solution

PayJoy

PayJoy enables people without credit in emerging markets to purchase a new smartphone on installment and subsidy plans by using their smartphone as collateral

Solution info

Solution category: Customer support/remote control

Supported device types: Smartphone, Tablet

Sales region: Global

Overview

PayJoy enables people without credit in emerging markets to purchase a new smartphone on installment and subsidy plans by using their smartphone as collateral. PayJoy does this in a transparent and consumer-friendly way. PayJoy is active in some 20 developing markets, including in Mexico, where PayJoy lends its own funds directly to consumers. PayJoy’s approach has resulted in a compelling consumer value proposition that includes no late fee for missed payments, and has earned a remarkable Net Promoter Score of 80. Outside Mexico, PayJoy licenses its technology to lenders, hence advancing PayJoy’s mission to bring finance and connectivity to the “Next Billion” consumers. PayJoy has also rolled out a Cash Loan offers product (in beta) to consumers. With customer consent, PayJoy also performs credit scoring with a vision to build a “credit bureau for emerging markets” to give financially underserved users access to much-needed credit and a financial identity

Key features

Simple end user interface for device financing or subsidy regime enforcement that communicates the amount paid to-date, the amount of and due date for the next installment. If a payment is missed, the app limits the functionality of the device (“Locks” the device) until the installment is made.
Support for in-app capabilities: payment, customer service, credit education and responsible Cash Loan offers
Lock API for approved MNOs or lenders to programmatically manage the device, e.g. “Lock” or “Unlock,” according to their business rules.

Samsung differentiators

Knox integration for a secure and transparent financing experience: We take advantage of Knox’s hardware-backed security to create a very strong lock. This strong lock is also easy to activate and deactivate using Knox’s server-based licensing support. In addition, Knox’s wide device support enables PayJoy to offer the solution across many device models by just writing to the Knox APIs.