회사 소개
- 업종: Government
- 회사 규모: Medium
- 지역: United Kingdom
West Midlands Police (WMP) is the second-largest territorial police force in England and Wales, serving more than 3 million people across a large and complex urban area. With over 14,000 officers and staff, WMP operates in high-pressure situations where access to reliable, real-time information is essential for keeping officers effective and the public safe.
CHALLENGE
Scaling a growing mobile ecosystem
WMP began its mobility journey in 2016, initially selecting Samsung Galaxy devices based on stronger user preference and existing in-house capabilities. Over time, as mobile usage expanded across the WMP, new challenges began to surface.
What started as a promising mobile rollout became increasingly difficult to manage at scale. Device setup remained time-intensive, taking up to three hours per device, while limited visibility made it difficult for IT teams to identify and resolve issues before they impacted officers in the field.
At the same time, maintaining consistency across thousands of devices proved complex, and gaps in control raised concerns around security and performance.
SOLUTION
Streamlined deployment and centralized control across the entire fleet
As their mobility strategy evolved, WMP expanded from using Samsung devices to adopting Knox Suite - Enterprise Plan as a unified approach to managing more than 8,500 devices.
This shift allowed IT teams to take a more proactive role in managing performance, security, and consistency across the entire fleet. Two capabilities in particular—firmware management with Knox E-FOTA and advanced device configuration with Knox Service Plugin—became central to daily operations.
- Knox Mobile Enrollment reduced setup time from up to three hours to under 15 minutes, dramatically improving deployment at scale.
- Knox E-FOTA enabled centralized firmware control, allowing OT teams to maintain a consistent OS version across all devices and schedule updates with minimal disruption.
- Knox Service Plugin provided granular, policy-based control over device features—allowing useful capabilities like Bluetooth audio while restricting unnecessary functions such as file transfer.
- Knox Asset Intelligence gave IT teams deeper visibility into device performance, helping them identify issues like app slowdowns and resolve them faster.
- Knox Remote Support and Knox Capture helped minimize downtime by enabling remote troubleshooting and streamlining everyday tasks, such as barcode scanning.
Together, these tools replaced manual processes and fragmented controls with a more consistent, flexible system—one that could adapt to the needs of both IT teams and frontline officers.
It’s not just a supplier customer relationship; it’s a true partnership where Samsung supports us well, going beyond just selling consumer electronics.
RESULTS
Service desk trends tell the clearest story. Previously, around 80% of tickets were complaints about faults. Today, 70-80% are requests for new features or devices, reflecting a more stable and trusted mobile environment.
With more reliable devices and better control, officers can stay in the field longer and complete more tasks on the spot. Around 100,000 forms are now processed each month digitally, replacing manual workflows that once required paper, re-entry, and additional handling.
New capabilities have also expanded what officers can do in real time. Biometric peripherals, such as fingerprint scanners, allow officers to identify individuals at the roadside and run national database checks—reducing the need to return to base and improving overall responsiveness.
At the same time, stronger security and device controls help ensure that sensitive data remains protected, even in cases of device compromise. As a result, WMP spends less time fighting technology and more time in the field—where it matters most.
올인원 엔터프라이즈 모빌리티 솔루션 번들
자동화된 EMM 등록
일일이 수동으로 등록할 필요 없이 한 번에 수천 대의 삼성 디바이스를 MDM/EMM에 추가합니다.
다기능 OS 버전 제어
배포된 삼성 디바이스에서 Android 버전을 원격으로 제어할 수 있도록 해주는 FOTA(Firmware-Over-The-Air) 서비스.
빠르고 간단한 디바이스 맞춤 설정
대량의 디바이스를 원격으로 구성하고 특정 요구 사항에 따라 맞춤 설정
Knox 판매부서는 여러분의 가장 중요한 비즈니스 과제를 도와드릴 준비가 되어 있습니다. 당사 영업팀과 프로젝트에 대해 논의하고 싶으시다면 연락처를 남겨주시기 바랍니다.
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