Mobile devices have become essential tools in today’s energy sector—supporting field diagnostics, infrastructure monitoring, real-time reporting, and coordination across distributed teams. As organizations scale their mobility footprint, the need for a stable, tightly controlled operating environment becomes increasingly urgent. Even a single incompatible OS update can disrupt critical business applications, stall field operations, and place significant strain on IT teams who must keep systems running without interruption.
PPC Romania, a leading energy producer and distributor, relies on a fleet of 1,500 Samsung Galaxy devices to support its mobile workforce. Its dedicated internal IT team oversees the mobility environment for field technicians, office staff, and operational crews, ensuring consistent access to the applications that keep its business moving.
However, they’re not doing this alone. Read on to discover how they partner with an innovative managed service provider (MSP)—a reliable third-party IT management company—to ensure their success!
Table of contents:
- Ensuring operational continuity in a complex mobile environment
- Partnering with certSIGN for structured OS governance
- Achieving stability, predictability, and stronger governance
- Driving long-term mobile resilience with Samsung Knox
Ensuring operational continuity in a complex mobile environment
For PPC Romania, many internal applications were built for specific Android OS versions, which meant that any unplanned update risked breaking functionality across the fleet and disrupting critical workflows.
This challenge was exacerbated by the scale and diversity of the device environment. The fleet consisted of roughly 60% smartphones and 40% tablets spanning multiple device generations. Managing updates across this mixed environment increased the operational burden on IT, particularly when applications required validation before broader deployment.
As a result, they faced several challenges:
- Internal apps weren’t yet compatible with newer Android releases
- Uncontrolled updates could trigger widespread operational issues
- Manual oversight of updates wasn’t scalable
- Additional expertise was required to configure Samsung’s mobility tools for long-term stability
To sustain a consistent mobile experience, PPC Romania required a scalable approach to managing OS rollouts and safeguarding application compatibility—one that could prevent premature updates while enabling structured planning and validation before deployment.
Partnering with certSIGN for structured OS governance
To gain precise control over OS behavior, PPC Romania partnered with certSIGN, the first and only Premium MSP specializing in Samsung enterprise mobility in Romania.
What’s an MSP? A managed service provider is a trusted third-party company that handles IT management—like tech support, device deployment, security, and networking—so you can stay focused on running your business.
Working alongside the internal IT team, certSIGN helped deploy Knox E-FOTA to enforce OS version control and ensure updates were released only when validated. Knox E-FOTA’s version governance, paired with policy control from Knox Manage, provided PPC Romania with the stable and predictable operation environment its apps required.
certSIGN supported PPC Romania by:
- Implementing and configuring Knox E-FOTA for centralized OS governance
- Providing technical guidance, troubleshooting support, and policy best practices
- Establishing structured update strategies and pre-deployment testing timelines
- Aligning Knox Manage policies with operational and security requirements
Through this collaboration, PPC Romania transformed OS updates from a recurring operational risk into a controlled, predictable component of its mobility strategy!
Achieving stability, predictability, and stronger governance
Through ongoing collaboration with certSIGN, PPC Romania was able to move beyond short-term issue mitigation and establish a sustainable approach to mobile governance. With managed services and Knox E-FOTA in place, PPC Romania strengthened the resilience of its mobile environment and reduced operational risk.
Key outcomes include:
- ✔ Prevention of app failures through controlled, validated OS updates
- ✔ Improved employee productivity by reducing downtime and support escalations
- ✔ Predictable update cycles supported by structured planning and testing
- ✔ Enhanced IT governance enabled by enterprise-grade mobility tools from Samsung Knox
- ✔ Long-term operational stability through coordinated device lifecycle management
By adopting a coordinated approach to OS version control, PPC Romania ensured its mobile ecosystem remains reliable, scalable, and ready to support the critical demands of the energy sector.
With continued support from certSIGN and Samsung Knox, the organization established a stable, well-governed mobility environment built for long-term oversight.
Driving long-term mobile resilience with Samsung Knox
PPC Romania’s experience shows how structured OS governance and expert guidance can transform mobile operations from a source of risk into a foundation of stability.
With the combined strengths of Knox E-FOTA, Knox Manage, and a trusted MSP, organizations can protect critical applications, reduce support burdens, and maintain predictable update cycles across their device fleets.
Before you go: If your organization is looking to strengthen its mobility strategy with expert support and government-grade enterprise tools, explore our MSP ecosystem today!
