- Once a device is enrolled in your MDM, the MDM software will be reinstalled even if the device is erased and reset.
Knox 2.4+ phones and Knox 2.4.1+ tablets running official authorized firmware. See Which version of Knox is loaded on my device? for more information. To see the version of Knox that is running on supported devices, go to Knox supported devices and click View Knox Supported devices details.
For other Samsung devices, contact your sales representative for more information and details on using older devices with Knox Mobile Enrollment.
We recommend that you purchase Samsung devices from Knox Deployment Program participating resellers that can fully support you with device uploads for Knox Mobile Enrollment. Find your local device reseller.