I am subscribed to an individual Knox cloud service. Can I switch or upgrade to Knox Suite?

Yes. You can upgrade or switch to Knox Suite while using an individual Knox cloud service. After you purchase a Knox Suite license from a Samsung Knox reseller, for Knox Manage and Knox E-FOTA you must update the license keys. Knox Manage users - Replace your existing Knox Manage license key with the new Knox Suite license that you purchased. Select Knox Suite from the Organization or User settings pages. For more information, see Change a license in the Knox Manage documentation. Knox E-FOTA users - Replace your existing Knox E-FOTA license with the new Knox Suite license that you purchased. To replace the license, go to the unified License Management page on the Knox Admin Portal, enter the new Knox Suite license key you’ve purchased, select your existing Knox E-FOTA license key and then select Replace with a new Knox Suite license key. For more information, see Manage Knox licenses in the Knox Admin Portal documentation.

Knox Suite

Built for business.
Optimized for Samsung Galaxy.

An all-in-one solution designed to manage and secure work devices, from setup to usage. Also compatible with your UEM of choice.

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Knox Suite makes Samsung Galaxy even more powerful for work, delivering seamless experiences that keep everyone connected, protected and productive.

Features

Secure – Safeguard work devices and data

We created Knox Suite to work with the Samsung Galaxy devices we make, helping you neutralize security threats immediately.

security center

Keep track of how secure your device fleet is

Find vulnerabilities based on Android security patch levels, and perform routine attestation checks to verify the integrity of your devices.

security patch

Enforce the latest security updates

Ensure all the devices in your fleet have the latest security patches no matter where they are, and with no user interaction required.

Remote Device Health Attestation

Verify device integrity from afar

Detect unauthorized modifications to your devices, such as rooting, device ID tampering, and more—all without leaving your desk.

Deploy – Setup that’s simple and secure

Streamline device setup so employees can use work devices right out of the box. Our built-in chain of trust confirms a device’s integrity first

Effortless Device Onboarding

Achieve quick and easy setup

Simplify the setup wizard, automate UEM sign-ins, and quickly set up Wi-Fi configurations.

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Flexible Deployment

Discover a range of setup options

Our certified resellers automatically upload devices you purchase to your Knox services. Want to enroll individual devices? Use a QR code, either in the cloud or on-premises.

Secure Enrollment

Deploy with ease in secure environment

Once we verify each device through attestation, it’s enrolled through an agent hosted on your internal network—security certificates included.

Seamless Integration

Enjoy full integration with Knox solutions

After enrollment, device information is seamlessly synced across all your Knox cloud solutions. Enjoy a unified device management experience right away.

Manage – Stay in control of your fleet

Get controls of large device fleets to manage consistent IT policies without interrupting workflows.

Managed OS Version

Gain granular controls over OS versions

With our flexible controls, choose between OS versions and finetune update scheduling based on your enterprise’s needs. Updates can be rolled out in a phased approach to minimize disruptions.

App Management

Take full control of the app lifecycle

Effortlessly distribute and manage apps across your fleet. Remotely configure app settings, perform seamless updates, and get insight into how apps are being used.

Event-based Policy Enforcement

Leverage event-driven policy enforcement

Enforce policies based on the time, location, network status, SIM changes, and more. Need to disable the camera in a particular office location? There’s a policy for that.

Remote Device Lock

Secure devices from a distance

Take control of a device if it’s lost or stolen, with the ability to lock, suspend, or limit its use. You can even wipe the whole device or just the work container.

Cross Platform Support

Manage devices across multiple OSs

Easily manage endpoints across multiple platforms. Key EMM or UEM capabilities support major platforms including Android, iOS, Windows, Mac OS, Chrome OS, iPad OS and Wear OS*.

*Supported versions may vary depending on the platform (Learn more)

Analyze – Make data-driven decisions with deep insights

Manage large device fleets with powerful data analytics. With more insight into Galaxy devices than anyone else, we can help you make smart decisions fast.

Device usage analysis

Optimize device and app usage

Get deep insight into how your devices and apps are being used through an intuitive, customizable dashboard. You can also set work shifts to collect only the data you need.

Compare app metrics like battery consumption, screen time, the number of times an app was opened, and data usage.
Identify storage issues for devices nearing full storage capacity.
Monitor network usage with metrics like connectivity time, and data usage by network generation and carrier.

Location tracking

Keep track of device locations

Use GPS-based location tracking to help you tightly manage assets and optimize workflows. Monitor the last-known location of devices on a map, and send commands to lost or stolen devices.

Issue analysis

Manage device performance proactively

Address potential issues before they disrupt operations, thanks to detailed insights into how your devices perform.

Monitor app performance for issues like no response, force close, and other abnormal events.
See issues like Wi-Fi disconnections and network latency at a glance.
Use our machine learning models to set thresholds for performance issues, and receive comprehensive reports through email.

Troubleshoot – Resolve issues remotely

Tackle device issues in real time with remote support tools at your fingertips.

Knox remote support

Simplify remote assistance

Remotely access employee devices for troubleshooting, regardless of their location*. Control the device screen directly, take screen captures or recordings, and even transfer files.

*Requires network connectivity

Log collection

Gather in-depth logs with ease

Collect detailed device logs for issue analysis, including debug and TCPdump logs. Quickly troubleshoot issues with a detailed summary of the device’s information, all on a single page.

Empower – Supercharge your workforce with tailored capabilities

Maximizing worker productivity is critical. We can tailor Samsung Galaxy devices to fit your workers’ needs.

Kiosk mode

Transform devices into dedicated work tools

Lock devices to a specific business app so employees can use them without distraction. Use our Kiosk Wizard to easily build your own kiosk without added development costs.

Hardware Key remapping

Customize the user experience for your business needs

Remap hardware keys on your devices to perform an app function, or to launch frequently-used features. Create your own intuitive interface for quicker workflows, or lock things down.

Barcode Scanning

Turn smartphones into barcode scanners

Transform your frontline workers’ mobile devices into powerful barcode scanners, eliminating the need for dedicated devices—boost both mobility and productivity.

Sign-in Automation for Shared Device

Simplify device sharing in the field

Let frontline workers pick up any shared device and make it their own, with simple sign-in automation using biometrics. Secure device-to-device (D2D) syncing also saves valuable time and costs.

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Beyond its full-fledged UEM capabilities, Knox Suite can work with your existing third-party UEM solution to maximize how you use and manage your Galaxy devices.

A plan for every business

Everything you need to manage your devices, bundled together for maximum business impact.

	Large enterprises Knox Suite Enterprise Plan Best for organizations seeking maximum productivity and security.	Small and medium business Knox Suite Essentials Plan Manage devices and get fast troubleshooting support.	Free for Galaxy device users Knox Suite Base Plan A simple way to securely set up EMM/UEM-managed devices.
Knox Platform for Enterprise Government-grade security management features built for business.
Knox Mobile Enrollment Easily enroll corporate-owned and employee-owned devices in bulk. *Advanced settings are only included in Knox Suite - Enterprise Plan.
Knox Manage Powerful cross-platform EMM optimized for Samsung devices.
Knox Remote Support Make troubleshooting easier by controlling devices from a PC.
Knox E-FOTA Test firmware versions and deploy them to devices on a schedule.
Knox Asset Intelligence Get actionable insights with in-depth data analytics.
Knox Capture Transform Samsung devices into powerful barcode scanners.
Knox Authentication Manager Unlock devices and auto-fill credentials with biometrics.

Try Knox Suite, free of charge

Manage up to 30 devices for 90 days.

Have more questions?

We’ll connect you with a Samsung Knox expert in your area.

What the industry's saying about Knox Suite

Samsung named a Leader and Major Player in IDC MarketScape 2024 Vendor Assessments for UEM

Samsung's deep hardware integration with Samsung devices provides tightly integrated management, security, and analytics features for large device fleets of Samsung smartphones and tablets used widely by large enterprises and other organizations.

– IDC MarketScape: Worldwide Unified Endpoint Management Software 2024 Vendor Assessment (doc #US51234224, April 2024)

Learn more

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Learn how Samsung Knox helps the Pontifical Swiss Guard protect the Vatican.

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Helping a national supermarket chain improve productivity and manageability.

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Frequently Asked Questions

Where and how can I purchase Knox Suite?

You can contact a Knox reseller in your country to purchase a Knox Suite license. Samsung Galaxy Enterprise Edition devices include a renewable one-year Knox Suite license. When the license expires, you can extend it through your reseller. Enterprise Edition offerings may vary by country or region. For detailed licensing steps, check out our documentation.

Can I convert a trial to a paid subscription without losing my settings and data?

Yes. Your enrolled devices and configurations remain in your account after the trial ends, so no backup or data migration is needed. To upgrade, purchase a Knox Suite license from your local reseller, then replace the trial license with the new license key in the Knox Admin Portal. For detailed steps, visit our documentation.

Why is Knox Suite considered a premier enterprise IT solution for companies with large mobile fleets?

Knox Suite brings together services for enrollment, management, security, and analytics under one license, helping IT teams reduce the complexity of purchasing and maintaining separate tools. It is available in Base, Essentials, and Enterprise plans so organizations can select capabilities that fit their fleet and scale as needs grow. For a full feature breakdown, check out our documentation.

How does Knox Suite streamline enterprise IT services throughout the entire device lifecycle?

Knox Suite supports the device lifecycle from initial deployment through daily operations. IT teams can deploy devices, apply security controls, manage configurations and policies, analyze fleet health, and troubleshoot issues with services included in their selected plan.

What are the benefits of adding Knox Suite to other enterprise technology solutions, such as an EMM or UEM?

Knox Suite can complement an existing EMM or UEM with Samsung-specific capabilities for enrollment, device management, security, analytics, and remote support, without requiring a wholesale change to your current management environment. This can help IT teams add Samsung-optimized controls alongside their established tools.

Does Knox Suite offer any cybersecurity solutions for small businesses?

Yes. Knox Suite - Essentials Plan is designed for small and midsize businesses that need practical device security and support. With Knox Manage, IT teams can enforce policies such as screen locks and restrictions on risky apps or features, and can remotely lock or wipe a lost or stolen device. Knox Remote Support can help teams troubleshoot device issues remotely to minimize downtime. For included services and license options, see Knox licenses.

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