Partner solution

TeamViewer

Fix issues quickly on Samsung devices, from anywhere.

Solution info
Solution category: Customer support/remote control
Supported device types: Smartphone, Tablet
Sales region: Global

Overview

Easily support a mobile world on the go. Remotely access and support Samsung devices, from your computer or mobile device. When devices need to be configured, when e-mails cannot be sent, or when technical issues get in the way, that’s when on-demand remote support is crucial.

With TeamViewer Mobile Device Support, you can resolve mobile device issues quickly, from your computer, tablet, or smartphone. Get permanent access and remote control for unattended Samsung devices to provide support, without anyone being there.

Key features

  • Ad-hoc support for clients and employees
  • Permanent access for unattended devices
  • Transfer files securely from and to the Samsung device
  • Mobile-to-mobile connections
  • Chat via text, take screenshots, or control processes on the supported device

Samsung differentiators

  • Samsung DeX support
  • Advanced remote support features for Samsung Galaxy users – In addition to remote screen capture, remote key injection can be supported for more complete end-user support
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Get started with Samsung Knox

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Are you a reseller, solution provider, or service provider?

Become a Knox Partner and grow your business today.

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Select a Knox product to start with:

All-in-one Bundle
Knox Suite
Rebranding and Customization
Knox Configure
Fraud and Theft Protection
Knox Guard
Device Protection Plan
Samsung Care+ for Business
Other products & services

Get started with

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All-in-one solution bundle for enterprise mobility.

  • Get a free 90-day trial for up to 30 devices.
  • A complete set of tools to secure, deploy, manage, and analyze your corporate devices.
  • Try powerful features bundled with Knox Suite.

Knox Suite includes:

Knox Mobile Enrollment Free
Knox Manage
Knox E-FOTA
Knox Asset Intelligence
Knox Platform for Enterprise Free
Knox Remote Support
Knox Capture
Knox Authentication Manager

Get started with

[Image] Knox Configure Logo

Rebrand and customize your Samsung devices.

  • Get a free 90-day trial for up to 30 devices.
  • Remotely configure Samsung devices in bulk and tailor them to specific needs, right out of the box.
  • Set up your devices for a one-time deployment, or update them as much as you want.

Get started with

[Icon] Knox Guard Logo

Fraud and theft protection for Samsung devices.

  • Get a free 90-day trial for up to 30 devices.
  • Reduce financial risks and protect assets by remotely controlling Samsung devices.
  • Try all the features of Knox Guard, including SIM control and device locking.

Get started with

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Device protection plans for your Samsung devices.

  • Limit business interruptions with quick device repairs and replacements. Contact the Samsung sales team to get started.
  • See all your device coverage and claim information in one place.
  • Already purchased Samsung Care+ for Business? Create an account and activate your plan on the Samsung Care+ for Business console.

Other products & services

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Modern solutions to address your unique needs.

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