Knox Guard

Risk management solution for device installment plans

Knox Guard is a new cloud-based service enabling carriers, financial partners, and retailers running installment plans to remotely message and lock Samsung devices.

From out-of-the-box till final payment, Knox Guard customers can monitor device subscription payments, notify delinquent customers of their overdue subscription status, and remotely lock devices.

Mandatory message notifications

Notify device users of overdue payments by remotely sending non-dismissible message notifications to their devices.

Customizable messages

Customizable messages

Non-dismissible option

Non-dismissible option

Real-time delivery

Real-time delivery

Over-the-air device use restriction

Prevent unpaid devices from being resold in the gray market by restricting device use, either entirely or partially. Once the user's payment subscription has been restored to good standing, the device can be unlocked and functionality restored.

Streamlined device management

Knox Guard delivers a customized device management process and better user experience through a variety of automation and integration options that best fit your legacy processes and systems.


Mandatory message notifications

Customizable notification message

Enter customized text for each notification with escalating notification urgency and severity as needed for each notification.

Non-dismissible option

When an overdue payment notification fails to result in a prompt payment, a non-dismissible blinking payment reminder can also be sent to the device.

Real-time delivery

Messages can be sent immediately to devices, either individually or in bulk.

Over-the-air restrictions

Blocked access to Home Screen

Restrict access to the device Home Screen.

Disable binary flashing

Restrict users from installing a new operating system.

No USB/ Bluetooth/ Tethering/ NFC allowed

Restrict users from accessing USB ports, Bluetooth, tethering or NFC.

Customizable Lock Screen message

Enter customizable text to be seen on the device Lock Screen.

Outgoing call restriction

Restrict users from placing outgoing calls on their device.


Server options

Server options

License types

License types

Per- device, One-time
Supported locations

Supported locations

View all locations



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Product video

An introduction video to Samsung Knox Guard.

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Knox Guard

90-day free trial

Get access to the Knox Guard console and start a free full-feature trial.

Technical Support

Technical support

Already a Knox user? Log in to your Samsung Knox account to submit a support technical ticket.

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