As Thailand’s largest cash on delivery operator, Kerry Express seeks to provide delightful customer experience by improving delivery efficiency, via empowering its mobile workforce to remotely access and retrieve real time data and information on delivery. This reduced human errors during delivery, which resulted in increasing the number of successful delivery by 15% per day.
Kerry Express chose to deploy Samsung Knox on entry-level smartphones to manage the project within budget, yet having the capability to manage and customize these devices like purpose-built mobile devices. With Samsung Knox, Kerry was able to mass deploy and manage its mobile apps on over 10,000 devices, thus reducing the huge operational cost of deploying these apps manually.
Furthermore, the ability of its delivery workers to remotely access Kerry’s application via mobile meant that printed delivery orders were no longer needed, thus reducing cost of printing and wastage while achieving better sustainability in the long run.
Kerry Express, a specialist in domestic last-mile delivery, is part of Kerry Logistics, Asia’s premier logistics service provider offering end-to-end supply chain solutions for multinational corporations and international brands – from sourcing and manufacturing to selling across the globe. Since 2013, it provides trusted delivery services, giving a peace of mind to thousands of individuals and SMEs as they send important parcels across the nation anytime, anywhere.
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